Jewelry return/exchange policy

Return and Exchange policy

At Maxi Hawaiian Jewelry, all the products are handmade, and we cannot accept returns or refunds. For exchanges, please contact us within 10 days of receiving the item. Please ensure that the item is in its original condition with all the packaging, including boxes/mailing boxes, pouches, and warranty cards. If there is any reason to believe that the item has been used, we will not be able to accept a return.

All custom order items are not eligible for returns, exchanges, or refunds.

*Custom Order Items

All custom order items are not eligible for returns, exchanges, or refunds.

*Exchange Restrictions / Paid resizing

[No Resizing / Exchange Only]
• Rings with special finishes, such as enamel coating.
※ Above Items with inscription are not eligible for resizing or exchange.

[Paid Resizing]
• Rings with stones.
• Rings with special finishes or designs, such as Cutwork, Two-tone, Kohola, or Wave rings.

*Characteristics of Handmade Products

Because every step from material preparation to final finishing is done by hand, each piece may differ from sample displays or photographs. Differences in appearance are part of the handmade nature and are not considered defects.

In the unlikely event that we issue a refund, it will be refunded to the credit card used at the time of purchase, minus shipping costs, and the refund usually takes up to 7 business days and it may take an extra few days to appear on your statement.

If you would like to inquire about an exchange or have any questions, please contact at maxihionline@gmail.com.

Mailing address for exchange:

Attn: Nami

Maxi Hawaiian Jewelry
2250 Kalakaua Ave #113
Honolulu, Hawaii 96815
U.S.A
Tel: 1-808-924-9389
Email: maxihionline@gmail.com

Please let us know once the package has been shipped and share the tracking number.